"Transformed our information and referral services"

First Contact (formerly known as 211 Tampa Bay Cares) implemented the Yanzio AI Assistants nearly one year ago. They started operating as a crisis hotline in the 1970s and have grown to offer 2-1-1 other services in their region and across Florida, responding to over 46,000 calls annually.

"Yanzio’s cutting-edge technology has transformed our information and referral services, enhancing our ability to provide accurate, real-time support to those in need." - Micki, President/CEO

We're often asked for case studies quantifying the positive impact our platform has on organizations, and Micki is certain it has been large for them:

"With these tools, our database curators have saved hundreds of hours in quality assurance reviews allowing them to focus more time on relationship building with local community organizations."

In addition to this added efficiency, they also believe it has improved their quality too:

"[Yanzio]'s innovative solutions have enhanced our ability to serve our community with greater resource information accuracy and efficiency."

We're grateful to serve First Contact as a client. Thanks Micki and team!