Back in October 2023, I posed the following question to the Information and Referral industry. Stay tuned for updates on progress since then.

Is anyone interested in or already experimenting with using AI such as ChatGPT to help in the referral-making process?

I can imagine multiple ways it could do great work if it were properly "trained" on a resource database.

And this doesn't just have to be a "chat bot" - there could be cool ways to integrate it into the workflow of an I&R call or other self-serve tools on your public websites.

I've spent the last few months getting deeply into using it and integrating it with other software systems and I think it could be a fantastic addition to the operations of Inform USA member agencies.