They appreciate the fresh, objective perspective

2-1-1 Fairfield County, Ohio serves a population of over 150,000 responding to over 50,000 contacts per year. They've been doing I&R work since before they were a 2-1-1, beginning in 1977, and first achieved their Inform USA (formerly AIRS) accreditation in 2014.

They recently discovered the Yanzio AI Assistants and, after their free trial, decided to move to a full plan for their entire resource database.

When asked what factors led to them making this choice, their resource curator Cassandra cited several exciting advancements that Yanzio provides them:

• A "fresh objective perspective" it gives them on their database records and quality
• The "responsiveness and customization" approach of the Yanzio team
• The "ability of the software to adapt to fit our needs" because it is applying their own Style Guide rules, taxonomy customization and other best practices

Cassandra summed up her praise by calling the Yanzio tools "incredible", and we're delighted she feels that way.